Shop Policies
How do I contact you?
You can reach us at rviervewtradingco@gmail.com and we'll do our best to reply as soon as possible.
If you need to cancel an order, no worries, we get it. Please email with the subject line "Cancel + Order#" and "Change + Order#" and we'll do our best to accommodate the request. Cancellations will be assessed a 5% fee for credit card and restocking fees.
Shipping & Delivery
Our items are ready to ship from Virginia, USA. We use USPS with pickups from Monday-Saturday, excluding federally recognized holidays.
Please report any damaged or missing items within 5 days of receiving of your order. We may ask for photos, if a claim needs to be filed with the carrier. Please retain all packaging during the investigation period.
If your package has been marked delivered and you haven't received it, please take these steps within the first few business days:
- Check with your neighbors or building front office first.
- Try reaching out to your local Post Office or speak to your carrier.
- Lastly, contact us at rvierviewtradingco@gmail.com with your order number, we'll do our best to assist.
Please note, we not responsible for refunding or reshipping lost orders due to an incorrect address at checkout.
Customs and import taxes
For US deliveries, taxes apply to orders paid through Shop Pay and are calculated based on the ship-to address provided at checkout. Non-US buyers may need to pay duties, which will be calculated at check-out or they'll be due upon receipt. We're not responsible for any customs-related delays.
What is your return policy?
We know that sometimes a purchase isn't quite right for you. You can return items to us for a full refund, provided they are returned within 14 days from when you receive your order. Please contact us at riverviewtradingco@gmail.com com before sending the item(s) back.
Return shipping costs are the responsibility of the customers and original shipping costs are non-refundable. Please note, not all items are eligible. Any exclusions will be stated on product pages. All returned items must be in original and resaleable condition.
Refunds will be issued once the item(s) are received and determined to meet the qualifications of an approved return.
Payment & Security
We use Shopify Payments, a highly secure and encrypted system designed to protect customers and hold merchants accountable.
On any page where we ask you to enter your address, phone number, or credit card information, Shopify Payments uses a secure socket layer (SSL) to encrypt the communication.